So sounds like things didn't go to plan?
We're really sorry to hear that things weren't as great as you had expected. We hold ourselves with really high expectation when it comes to our products and services so we take it to heart to when we get a review like yours.
We've taken note of it and we're on the case. You should hear from us very soon.
In the meantime, we'd like to offer a small gesture of goodwill by offering you 10% off your next purchase with us by using the promo code "WERESORRY"